Shipping policy

Shipping & Delivery

Free UK delivery, on every order, every time. Here's everything you need to know about getting your rug to your door.

Free UK delivery

We offer free standard delivery on all orders across the UK. No minimum spend, no hidden charges at checkout. The price you see is the price you pay.

Where we deliver

We deliver to all UK addresses at no extra cost. At the moment we don't ship outside the UK.

When your order is dispatched

Once your order is placed, it's prepared and dispatched within 1 to 2 working days. Orders are processed Monday to Friday, excluding bank holidays, so orders placed over a weekend are dispatched the following working week.

How long delivery takes

After dispatch, your rug is typically delivered within 2 to 5 working days by courier. For most orders, that means your rug arrives within 3 to 7 working days of ordering.

These are estimates rather than guarantees, and while the vast majority of orders arrive comfortably within this window, occasionally delivery can take a little longer during busy periods or due to circumstances outside our control. If your order is delayed beyond the expected window, please get in touch and we'll chase it up for you straight away.

Tracking your order

As soon as your rug is on its way, we'll email you tracking details so you can follow its journey and know when to expect it.

How your rug arrives

Rugs are delivered rolled and securely wrapped to protect them in transit. It's completely normal for a rug to show slight creases or folds when you first unroll it. These settle and disappear on their own within a few days once the rug is laid flat, and gentle reverse-rolling or a warm room speeds this along.

When your delivery arrives, please check the packaging before signing for it where you can. If the parcel looks visibly damaged, note it with the courier at the point of delivery, and let us know as soon as possible so we can put things right.

If you're not in

If nobody's available when the courier attempts delivery, they'll leave a card with details of how to rearrange delivery or collect your rug from a local depot. Your tracking link will also keep you updated on the next steps.

Missing or delayed deliveries

If your tracking hasn't updated, or your rug hasn't arrived within the expected window, please email us at support@yourruggallery.co.uk with your order number and we'll look into it right away. If a parcel is confirmed lost in transit, we'll arrange a replacement or a full refund.

Questions about your delivery

We're here to help. For anything at all about your order or delivery, email us at support@yourruggallery.co.uk and we'll get back to you as quickly as we can.